Strictly 18+

Contact Us

How to reach the JerkMate team — support, reports, privacy requests and business questions, all through one address.

The one address

Everything comes through [email protected] — technical problems, billing questions, account help, privacy requests, and anything that does not fit a category. Write from any address you like; you do not need an account to contact us. We answer in English, and most messages get a human reply within one working day.

Reporting a person

If someone in a session crossed a line, the fastest route is the report button inside the room — it lands with moderators immediately, with the session context attached. Email works too, but in-room reporting is quicker and carries more evidence. Either way, a human reads every report.

What to include

Three things make any message faster to resolve: what you were trying to do, what happened instead, and what device and browser you were using. Screenshots help. For billing questions, include the approximate time and amount — never your full card number.

Privacy and data requests

Ask us what we hold about you, or ask us to delete it — both go to [email protected] with the subject line Privacy Request. The privacy policy explains what is collected in the first place, which is deliberately little.

While you wait

Most common questions are already answered on the help center page, and the jerkmate free page covers the money questions in plain language. Strictly 18+, as everywhere on JerkMate.